Human Factors in Organizational Design and Management - VII: Re-Designing Work and Macroergonomics - Future Perspectives and Challenges: Proceedings of the Seventh International Symposium on Human Factors in Organizational Design and Management held in Aachen, Germany, October 1-2, 2003

Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung ordentlich. Es befindet sich lediglich ein Bibliotheksstempel im Buch - ordnungsgemäß entwidmet. ENGLISCH!! HUMAN FACTORS INORGANIZATIONAL DESIGNAND MANAGEMENT - VIIRe-Designing Work and Macroergonomics -Future Perspectives and ChallengesProceedings of the Seventh International Symposiumon Human Factors in Organizational Design and Managementheld in Aachen, Germany, October 1-2, 2003Edited byHolger LuczakProfessor and DirectorResearch Institute for Operations ManagementChair and Institute of Industrial Engineering and ErgonomicsAachen UniversityKlaus J. ZinkProfessor and DirectorInstitute for Technology and WorkChair of Industrial Management and Human FactorsUniversity of KaiserslauternEATECHN1SCHE1NFORMATiONSE:3!_!QTHEK2003UNIVERSITATSBIBLIOTHEKIEA PRESSSANTA MONICA, CA, USA HANNOVERContentsPrefaceH. Luczak, K. J. Zink vMobile WorkplacesH. Luczak, I. Bruns and O. Oehme 1A Historical Overview of MacroergonomicsH. W. Hendrick 11Macroergonomics in Quality of Care and Patient SafetyP. Carayon 21Organizational Culture for Patient Safety in Japanese HospitalsK. Itoh 35An extended Framework forHumans, Technology and Organization in InteractionJ. Eklund 47Technology in OrganizationsA. S. Imada 55Corporate Social Responsibility Promoting ErgonomicsK. J. Zink 63Section I Organizational Design1.1 Organizational Design 73Strategy Focused Supply Chain Design -Example from the Textile and Apparel IndustryR. Roesgen and P. Schiegg 75Production Planning and Control in a Multi-Site Environment -Holistic Planning Concepts for the Internal Supply ChainT. Lucke and H. Luczak 81Harmonization of ERP Systemsin Distributed Production Facilities -A Guideline for Defining the StrategyS. Lassen, T. Lucke andH. Luczak 87Working Time and Redesign of Organizational Structuresin German HospitalsKlaus J. Zink and A. Blaudzun 95Group-Based Pay Systems and its Effects on Team WorkA. Palva, K. Hulkko, A. Hakonen andN. Hakonen 101Making the Employee Participation Fit the Change:Empirical Results on the Extent, Timing and Effectivenessof Participation Patterns in ManufacturingD. Kremer and H. Buck 103Development and Testing of a Questionnaireon Motivation Potentials at WorkC. Ehrlich and K. J. Zink 109Examining Inter-Group Cooperation, Competition and ConflictC. A. Yauch, B. Caniglia and H. Hariyono 115Beyond Macro-Ergonomics:Impact of Ethical Leadership on Organizational OutcomesW. Hendrix and S. Hopkins 121Resistance to Organizational Change - Comparing the Influenceof Motivational Variables and Group ClimateC. Antoni and T. Heinrich 1271.2 Sociotechnical Systems 133Ergonomics Approaches to Sociotechnical Design ProcessesO. Broberg 135Development of Technical and Vocational Skillsby Understanding and Designing Sociotechnical SystemsM. Frenz 141Coordination Mechanisms in Industrial Service OrganizationsG. Gudergan and H. Luczak 1491.3 Management Systems and Quality 155Do Quality Programs Help to Improve Safetyin Construction Industry?P. Hoonakker, T. Loushine, P. Carayon and J. Kallman 157A Study on Differences in University Administrative Assistants' Perceptions on Organizational Climate and Incentivesfor Transfer of Information Technology TrainingA. Rasli, H. MD. Som and S. Ramli 163Implementing a Customer Relations Management Systemin a Public Transport EnterpriseP. von Mitschke-Collande 169Excellence Models in the Public SectorK.J. Zink and F.Mosthaf 171XI1.4 Service Management 177Framework for Modular Service PortfoliosV. Liestmann andj. Kuster 179Approach for Designing and Distributing Servicesthrough StandardizationI. C. Morschel 187Psychological Profiling in E-Banking ServicesG. Pravettoni and S. Bagnara 193Forecasting Spare Parts Demand Basedon a Lifecycle Oriented Decision ModelH. Luczak and G. Loukmidis 1991.5 The Disabled in Management and in Organizational Design 205Disability Issues in PolandJ. Lewandowski and E. Gorska 207Needs of the Disabled Concerning GettingAround in Urban AreasJ. Lecewicz-Bartoszewska, J. Lewandowski and A. Polak 213Adjusting Work Stands to Individual Abilities of the Disabledin the Aspect of the Usable Space OrganizationA. Polak and J. Lecewicz-Bartoszewska 221The Research on Application of the Packages for MedicinesUsed by the Elderly PeopleJ. Lecewicz-Bartoszewska and A. Polak 227Section 2 New Challenges2.1 Globalization 239Globalization of Work and Management in New EconomyI. G. Durlik 241Thinking Globally and Acting LocallyC. Fois and G. Souchard 247An Empirical Study of New Service Development in Germany,Japan and USA - Skills for the Development of ServicesH. Keith and V. Liestmann 249Mobile Factories - an Approach to Relocating Manufacturing Re-sources and Services of Globally Distributed Production LocationsJ. Spille 255Increasing Cultural Diversity by Recruiting University GraduatesInternationally - A Study of Motives and Hindering Factors inGermany's Top 500 CompaniesM. Harms 2612.2 Working in Networks 267Small Enterprises and Freelancers in Networks: Forms of VirtualWork OrganizationF. van den Anker, E. Bamberg and C. Strasse 269Management of IT Security within Inter-Organizational NetworksP. Laing and T. Forzi 275Managing Partner Relationships inVirtual Organization NetworksA. Garg and P. Schiegg 281Business Process Integration of Customer-Supplier-Relationshipsin Production NetworksR. Schumacher and M. Weidemann 287Psychosocial Environment of TeleworkA. Najmiec 293Enhancing Feedback and Information in Virtual Teams with aGroup Support SystemS. Geister, U. Konradt and G. Hertel 299Binding Human Resources in Project Networks: TheoreticalConcepts and Empirical Insights from the TV IndustryS. Manning 305Sharing Explicit Knowledge within aNetwork of Newspapers' Editorial OfficesK. Lahenius and E. Jarvenpaa 3112.3 Collaborative Product and Process Design 315Concurrent Engineering Projects -Cooperations in Integrated Product and Process DesignD. Kabel and T. Kabel 317Prospective Job Design and Evaluationin Early Stages of Production System DesignS. Miltze-Niewohner and H. Luczak 323Goal Awareness in Distributed Cooperative Work SettingsT. Licht, L. Schmidt and H. Luczak 329Performance Measurement in R&DG. Schuh, J. Meier, M. Ropke and V. Witte 335Quality-assured Design for Product Development andProduction Processes in Decentral SitesT. Pfeifer, T. Alper and T. Russack 341Analyzing Process Design Using Ergonomic ConceptsL. I. Sznelwar and C. Estorilio 347Safety Integration into the Design Process:How to Exceed the Normative and Sequential Approach?E. Fadier, C. de la Garza and M. Neboit 353Participative Design of IT-System Implementation - Exemplifiedby Digital Production Planning in the Automobile IndustryH. Brau, H. Schulze, M. Weyrich and S. Haasis 359Collaboration @ Work.Grid-enabled Collaborative Mobile Working EnvironmentsI. Laso Ballestros 3652.4 Knowledge Management 371The Interest of Employees in Knowledge Sharing: A TheoreticalFramework for the Integration of Motivation, Qualification andOrganization for Knowledge Management in NetworksS. Killich and M. Peters 373A Knowledge Broker forInter-Organizational Knowledge ManagementT. Forzi, S. Killich, R. Schieferdecker, S. Mati and K. Winkelmann 379How Knowledge is created in Software R&D Teams -Applying the SECI-Model to three Case StudiesL. Hamalainen and E. Jarvenpaa 385Web Based Knowledge Management Community for Machine andPlant Construction Industries Technical After-Sales ServiceF. Kupsch, V. Liestmann and S. Mati 391Describing and Modeling Information Flowin Expert CommunitiesB. S. Caldwell and S. K. Ghosh 397Collective Competencies in Virtual OrganizationsN. Kokko, M. Vartiainen and M. Hakonen 403Knowledge Management within Local Cooperative BanksP. Ohlhausen 409Know-how Management - Mentoring as a Chanceto Store the Empiric Knowledge of elderly WorkersT. Stemann 413Knowledge Sharing and Intellectual Capitalin Organizational NetworksE. Jarvenpaa and S. Immonen 419Section 3 Information and Communication Technology3.1 Human and Computers 423A Draft Roadmap to Improvethe Current Definition of AccessibilityH.Weber 425Improving Community Accessand Use of Geospatial Information SystemsB. S. Caldwell and M. Banner 429Order Processing with Mobile DevicesA.MullerandT.Lucke 435A Model of Red Team Performancefor Improved Computer SecurityP. Carayon, R. Duggan and S. Kraemer 443How the Ergonomics Research Contribute to Product,Information, Interface and Environmental DesignA. de Moraes 449Participatory Ergonomics and Software Quality:the SUQS MethodG. Caterina, E. Attaianese and G. Duca 455Effects of Different User-Adaptive Help Systemson Task PerformanceA. Kunzer, M. Ziefle, A. Bodendieckn and H. Luczak 461An Integrated Technology Modelfor Process Oriented ICT-PlanningA. Quadt and S. Bleck 4693.2 Visual Display Units 475Ergonomic Requirements and Value Analysis of AugmentedReality Head Mounted Displays for Production and ServiceO. Oehme and I. Bruns 477Inclusive Design of a Tool to AssessHealth and Safety at VDU-Equipped WorkplacesH.Weber 483Users with Body Heights Above and Below the Average:How Adequate is the Standard VDU Settingwith Respect to Visual Performance and Muscular Load?M. Ziefle 489Development of an Intuitive User Interfacefor an Augmented Reality Welding ApplicationM. Park, B. Balazs, L. Schmidt and H. Luczak 495XV3.3 Usability 501Design for All: User Characteristics to be consideredfor the Design of Phones with Hierarchical Menu StructuresS. Bay and M. Ziefle 503Baby Carriers: How Instructions Can Affect SafetyC. R. Mont'Alvao 509Ergonomics and Usability: Users' Safety and ComfortAccidents Using Products - Instructions and WarningsA. de Moraes and C. N. Vaz de Melo 511Section 4 Health, Health Care and Safety4.1 Healtli and Safety 517Postural Load Assessment: A Companion Strategy for ODAME. R. Vieira and S.Kumar 519Health Hazard from Input Devices: The Diagnostics of MuscularLoad and Motor Performance RevisitedC. Sutter and M. Ziefle 525Simulation Procedure for Prevention of Repetitive Strain InjuriesP. Ferreira, J. Correia and A. Sim5es 531Measurement of a Standard Time Using PERTfor a Nuclear Reactor Overhaul Task and its Applicationto Determination of a Target Dose RateD. H. Lee 537A Study of the Feasibility of the Design Processes -Using Blood Pressure Monitor as ExamplesP. Chi, R. Chen and I. McLaren 543Safety Practitioner's Job Analysis:A Key to Understand Organizational SafetyS. Peeters, A. Garrigou, G. Peissel, F. Duarte and F. Chabut 549Factors Influencing Implementationof Innovative Devices for BricklayersP. VinkandA. de Jong 555Examining the Fundamental Attribution Errorin Workplace Safety ManagementE. A. Kapp 559Occupational Healtli and Safety Management SystemAccording to Requirements of Polish StandardsL. Pietrzak 565Hazard Labels: the Brazilian Semiotics Experts' EvaluationC. R. Mont'Alvao 569Evaluating the Cycleway Signaling Systemin Rio de Janeiro, Brazil - 3 Years LaterC. R. Mont'Alvao 5754.2 Health Care 581Work System and Patient SafetyP. Carayon, C. Alvarado, P. Brennen, A. Gurses, A. Hundt,B. Karsh and M. Smith 583A Macroergonomic Approach to Hand Hygiene andInfection Control in the Complex Work Environmentof a Modern HospitalC. J. Alvarado 589Assessing the Implementation of the Chronic Care Modelin Quality Improvement Collaboratives:Does Baseline System Support for Chronic Care matter?S.-Y. Wu, M. L. Pearson, J. Schaefer, A. E. Bonomi, S. M. Shortell,P. J. Mendel, J. A. Marsteller, T. A. Louis and E. B. Keeler 595Section 5 Education, Training, and Learning5.1 Education and Training 603The IFA-Production Trainer:A Full Scale Training System for Assembly WorkersP. Nyhuis and V. Grosse-Heitmeyer 605Systematical Analysis of the Requirements for the Developmentof Competences in Order to Design an Advanced Training forFactory PlannersK. Lenzen and F. Lombardo 611Requirements for Successful Skill Balancein International ComparisonD. Schroder and H. Luczak 619The Effect of Working Conditions on Learning ProcessesK. Meszlery 629The Integration of the Ergonomic Practicein the Enterprise by Training StudentsA. Tairi 637Theoretical Considerations to Entrepreneurship EducationM. Soeding 643SME Collaboration with Universities and Polytechnics - A Poten-tial for Company Growth through Human Capital DevelopmentS. Immonen and E. jarvenpaa 649Implementation of an Online University Registration SystemD. Levi and R. Matteson 655xvuSelf-Directed Learning and Discovery for Youth and CorporateEducation EnvironmentsE. C. Harris and B. S. Caldwell 659The Challenge of Interdisciplinary Knowledge:Results of the WISA ProjectB. Vogel-Heuser, B. Diefenbach, G. Rott and E. Neuland 6655.2 E-Learniug 671Virtual Learning EnvironmentsS. Baksa, 1. Baksa and B. Mijovic 673Virtual Interactive Training - Methods, Tools and Scenarios tomanage Complex Technical SystemsM. Schenlc, F. Blumel and S. Stilring 679A Reevaluation of Criteria for theMalaysian Prime Minister's Quality AwardA. Rasli, H. MD. Som and S. Ramli 685E-Learning in Computer Science - Evaluation of Benefits and Op-portunities of Module ReuseB. Vogel-Heuser and R. Zeipelt 691Didactical Basic Concept of a University - Education Based onMultimedia to advance Decision Making and ResponsibilityM. Soeding and D. Grilbler 697Design of an Integrated Conceptfor the Evaluation of the E-Learning Platform INTEGRAL IIB. Balazs, B. Kausch, L. Schmidt, G. Kettler,V. Steltenkamp and J. Witte 703Improving Design and Usability of an Open SourceE-Learning Platform in Order to Enhance AcceptanceB. Kausch, B. Balazs, L. Schmidt, V. Steltenkamp, J. Witte andT. Hofmann 709Development of a Computer-Based Learning Environmentfor Instruction in Occupational Safety and Health IssuesP. Kiltti and M. Koskela 715Section 6 Job Design, Work Processes and Working Conditions6.1 Job Design 721Mapping of the Contents of Tasks by the Staffof a Small EnterpriseA. Vesala, H.-K. Rajala and K. Kisko 723Adaptation of Prehensive Parts of Products and Toolsto the User's Hand: Research and Data for DesignJ. Lewandowski, J. Lecewicz-Bartoszewska and A. Polak 729XV1HDemographic Change Organizational Development, Job Designand Health in Small EnterprisesL. Packebusch 7336.2 Improvement of Work Processesand Working Conditions in Industry 739Initiation of an Evidence Based Process for Joint Optimizationof Ergonomics and Productivity in Engine AssemblyP. Neumann, M. Ekman Philips andJ. Winkel 741Including EC-Directive based Ergonomic Risk Assessmentsinto Production SystemsK. Schaub 747Indicators that Convince Management, Workers,and Supporting DepartmentsE. A. P. Koningsveld 753Section 7 Future of (Macro-)Ergonomics7.1 Future of Ergonomics 757ODAM and BeyondS.Kumar 759The Strategic Value of Ergonomics for CompaniesJ. Dul 765Checklist for the Design of Participatory Projects in IndustryE. A. P. Koningsveld, N. Schoenmaker, S. Eikhout,D. Osinga and G. VanRhijn 771Main Developments of Work Organization -A Literature Analysis Spanning the Last 15 YearsS. Hinrichsen, D. Rosier, J. Bregas and H. Luczak 7777.2 Future of Ergonomics and Future of Macroergonomics 783Macro- and Microergonomics and their Relation:A Literature ReviewK. J. Zink and T. Requadt 7857.3 Enterprise Resource Planning Systemsand the Future of Work: Implications for ODAM 791Macroergonomics and e-Work: An Initial AssessmentF. B. P. Moro and C. H. Davis 793Missed Opportunity: The Case ofEnterprise Resource Planning Software and Job DesignC. Hajnal and G. Grant 799Just Another Three Letter Acronym?Viewing the Implementation and Use of Enterprise ResourcePlanning Systems Through a Lens of Overlapping StructuresC. Shepherd, C. Clegg and C. Cassell 805Section 8 Ergonomics in Developing Countries 809A Model of Implementing Ergonomics Intervention ProgrammeTechnique (EIPT) in Industrially Developing Countries (IDCs) -Case IranF. HelaliandH. Shahnavaz 811Clinical Measurement of Work-Environmental Health Effectsof Rubber Chemicals in Gangetic West Bengal, India -A Unique Enumeration of Cultural DiversityB. K. Sikdar 817An Ergonomic & Anthropometries Studyof Iranian Primary School Children and ClassroomsE. Habibi and A. Hajsalahi 823Assessment of Implementing Ergonomic Training Workshops(ETWs) at three Levels, the Success of Individual, Group andOrganization during Years 1995 to 2002 in Iranian IndustriesF. Helali and H. Shahnavaz 831An Evaluation of Information Legibilityin Generic Drugs' Packages in BrazilC. R. Mont'Alvao 837Environmental Quality of Living -Section 9Approaches and Experiences from Poland 839Simulation Models in Company ManagementZ.Wisniewski 841Managing Service Quality with the Use of Project Quality PlansM. Rajkiewicz 847The Evaluation of Human Factor in TQMM. SekietaandZ. Wisniewski 855Training in the Area of Quality ManagementM. Rajkiewicz, A. Polak and M. Bielecki 861Evaluation of Occupational Hazards in Polish EnterprisesK. Boczkowska 867XXThe Model of Environmental Management Evaluationin OrganizationK. Niziolek 873Organizational Design and Mangement-Section 10Ukrainian Aproaehes and Experiences 879Organization of Preparation Managementand Publishing of Patent DescriptionsV. Kamyshin and Y. Chetvernya 881Macroergonomic Approach to Control a Human-Machine SystemEffectiveness on the Basis of the Assessment and Predictionof a Human Fitness-for-WorkA. Burov and Y. Chetvernya 885Semi-Markov's Model of Project by Man-Machine InteractionDuring Computer TrainingA. Asherov 891Design of Operators Team Work while Trainingand Decision MakingB. Gerasimov, V. Kamyshin and A. Burov 893Total Quality Management for Search ProceduresWhile Patent ExaminationO. Burova 899Section 11 Posters 903Assertiveness as a Dominant Characteristicof Various Kinds of Occupational Activities: The Case of PolandM. Dobrowolska 905Assessment of Stress and Strain Componentswith the Freiburg Monitoring System (FMS)M. Myrtek, F. Foerster and R. Piech 909Appendix 917Keywords 919Authors Index 925